Support

Email info@bearacle.com. Include the address of your order page if you have one — it identifies the eSIM without you having to find any reference numbers.

Replies come from a person, not a bot, which means they are not instant. We do not claim round-the-clock support because we do not have it.

Before you email

The QR code will not scan

Every order page also lists the two fields the code contains, so you can type them in by hand. The steps are here.

Installed, but no data after landing

Almost always the roaming switch. Select the Clear Roam line in your phone's cellular settings and turn on Data Roaming for that line specifically — it is off by default and the plan cannot work without it. Also check the line is enabled and set as the mobile-data line.

My eSIM has not arrived

Provisioning is usually seconds but can take longer. It appears under My eSIMs as soon as it is issued. Your card is only charged once it has been — if it never is, the hold is released.

I want a refund

An eSIM you have not installed can be refunded. One that has already connected to a network cannot, because the data has been bought from the carrier by then. Email us either way and a person will look at what actually happened.